Support

App Support

Mediaology app, iOS and Android

Something not working, or a question about your account? A real person answers these, usually the same day.

Contact us

We reply to email within one business day. If you write to us outside business hours, you will hear back the next working morning.

To help us sort it out on the first reply, tell us the email address on your account, the device you are using (iPhone, iPad, Android), and what happened just before the problem.

Common questions

I cannot sign in

The app uses the same email address we set your account up with. If you are not sure which address that is, email us and we will confirm it. Sign-in links and codes expire after a short time, if yours has, request a new one rather than reusing the old message.

I forgot my password

Choose Forgot password on the sign-in screen and we will send a reset link to your email. If it does not arrive within a few minutes, check your spam folder, then contact us and we will reset it manually.

I am not getting notifications

Check that notifications are switched on for the app in your device settings, Settings → Notifications on iOS, or Settings → Apps → Notifications on Android. If they are already on and you are still not receiving anything, let us know and we will look at it from our side.

The app will not load, or looks out of date

Close the app fully and reopen it. If that does not help, check the App Store or Google Play for an update. Where the problem persists, sign out, reinstall the app, and sign back in. Your data lives on our servers, so nothing is lost by reinstalling.

A question about billing or my plan

Email info@mediaology.io and we will pull up your account. Please do not send card details by email. We will never ask you for them that way.

Delete your account

You can ask us to delete your account and the data attached to it at any time. Email info@mediaology.io from the address on your account with the subject Delete my account, and we will confirm before anything is removed.

Once confirmed, we delete your profile, contact details, and the content associated with your account within 30 days. Some records are kept longer where the law requires it, invoices and transaction records, for example. Deleting your account does not automatically cancel a separate service agreement with Mediaology; tell us if you want both ended.

Report a problem or give feedback

If you have found a bug, or something in the app is confusing, we would rather hear it than not. Email info@mediaology.io with a description and a screenshot if you have one.

Privacy and terms

How we handle your information is set out in our Privacy Policy. The terms covering use of the app and our services are in our Terms of Service.

App details

Cannot find what you need here? Email info@mediaology.io and we will help directly.