Messaging

SMS Opt-In Policy

Mediaology LLC, text messaging program

This page explains how Mediaology LLC collects consent to send text messages, what we send, and how to stop them at any time.

1. Program Details

  • Program name: Mediaology LLC customer care and marketing messages
  • Brand: Mediaology LLC, Metro Detroit, Michigan, United States
  • Message types: replies to enquiries, appointment and booking confirmations and reminders, account and service updates, and promotional messages about our services
  • Message frequency: varies by conversation; typically fewer than five messages per month for marketing
  • Cost: Mediaology does not charge for messages. Message and data rates may apply from your carrier.
  • Support: info@mediaology.io or (313) 744-7555

2. How We Collect Consent

We use exactly two opt-in methods, both described in full below:

  • Web form, an unchecked consent checkbox on our contact form
  • Verbal, spoken consent given on a phone call

We use no other method. Consent is never a condition of purchase, we never buy, rent, or otherwise acquire phone numbers from third parties, and consent obtained by us is never transferred to anyone else.

2a. Web form

Our contact form includes two consent checkboxes, both unchecked by default. The form can be submitted without either, and each can be ticked independently of the other. Anyone who ticks the first sees this wording directly beside the box:

By checking this box, I agree to receive marketing text messages from Mediaology LLC at the phone number I have provided. I understand that I may receive up to 10 messages per month and that message and data rates may apply. I can text HELP for assistance at any time or reply STOP to opt out or unsubscribe.

A second, separate checkbox covers promotional messages. It is also unchecked by default and can be left unticked independently of the first:

By checking this box, I consent to receive marketing and promotional messages including special offers, discounts, new product updates among others, from Mediaology LLC at the phone number provided. Frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.

Each submission records whether consent was given, the date and time it was given, and the page it was given on. That record is stored against the contact in our CRM.

2b. Verbal

During inbound and outbound calls, our team asks for consent in these terms before any number is enrolled:

“Would you like to receive text updates from Mediaology about your enquiry? Message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out.”

Consent given verbally is recorded against the contact in our CRM, with the date and the name of the staff member who took it, before any message is sent.

3. How to Opt Out

Reply STOP to any message from us. You will receive a single confirmation that you have been unsubscribed, and no further messages after that.

You can also opt out by emailing info@mediaology.io or calling (313) 744-7555.

4. How to Get Help

Reply HELP to any message and we will reply with our contact details. You can also reach us at info@mediaology.io or (313) 744-7555, Monday–Friday, 9am–6pm ET.

5. Carriers

Carriers are not liable for delayed or undelivered messages.

6. Privacy

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Phone numbers collected for text messaging are used only to communicate with you about your enquiry, your bookings, and, where you have consented, our services. We use service providers to operate our messaging platform; they process this information solely on our instructions in order to deliver our messages, and may not use it for their own purposes or disclose it to anyone else.

Full detail is in our Privacy Policy, and the terms covering our services are in our Terms of Service.

Questions about this policy? Email info@mediaology.io and we will answer directly.